Privacy Policy
Effective Date: January 1, 2025
Black Raven Studios ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website and make purchases from our store.
Information We Collect
We may collect the following types of personal information:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely through third-party payment processors)
- IP address and browser information
- Any other information you voluntarily provide
How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill your orders
- To communicate with you about your orders, products, and promotions
- To improve our website and customer experience
- To prevent fraudulent transactions and ensure security
- To comply with legal obligations
SMS & Abandoned Cart
If you provide your phone number and opt in to SMS, Black Raven Studios may use it to send you marketing messages and transactional updates, including cart reminders.
Our website uses cookies and similar technologies to help keep track of items you put into your shopping cart — including when you have abandoned your cart. This information may be used to determine when to send cart reminder messages via SMS.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Sharing Your Information
We do not sell, rent, or share your personal information with any third-party companies for marketing purposes. However, we may share your information with trusted service providers who assist us in operating our business, such as payment processors, shipping carriers, and customer service platforms. These providers are required to keep your information secure and use it only for the purposes outlined in this policy.
Data Security
We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
You have the right to:
- Access, update, or correct your personal information
- Opt out of marketing emails by using the unsubscribe link in our emails
- Request deletion of your personal data, subject to legal retention requirements
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: